E: marketing@lamri.com
CMMI SVC
CMMI for Service
Do you run a service organization and need to improve but have found that the CMMI for Development does not fit? Are you running with ITIL and ISO20000 and wish you could prioritise your improvement initiatives? Are you working with a development organization running with CMMI-DEV but find they are talking a different language?
CMMI for Service is designed to address these issues and more. It has been specifically designed to address business improvement in the Service Delivery organization. Because it’s still CMMI it provides you with the same structured approach to practical process improvement as CMMI-DEV. It maintains consistency with CMMI-DEV but some 30% of the model has been re-worked to focus on the special needs and objectives of service delivery organizations.
Because of the consistency with CMMI-DEV you can speak the same improvement language as your Development teams but still energise your service management teams with language and practices that speak directly to the challenges they face day by day.
Don’t worry if you are already running with ITIL or ISO20000. CMMI-SVC will directly complement this providing you an umbrella of guidance and direction to help focus and gain value from your ITIL implementation and make sure you maintain and build on your ISO20000 certification.
For more courses go to our training section.
For more downloads go to our resources section
- lamri, Dundas House, Aske Stables, Richmond, North Yorkshire, DL10 5HG
- +44 (0) 1748 821824
- marketing@lamri.com